911-Emergency Services
Emergency Services
 
911 Telecommunicator Training Class Set


The Lackawanna County Department of Emergency Services will begin a training class for 911 telecommunicators in the near future. This is administrative work that involves the receipt and processing of calls for assistance through the County 911 emergency telephone system. Duties include the dispatch and monitoring of appropriate emergency response providers such as police, fire and emergency medical services. Competitive salary, great benefits.

Click here for more information.




EMERGENCY ASSISTANCE IS NOT AVAILABLE THROUGH THIS WEBSITE
DIAL 911 ON YOUR PHONE IF YOU NEED HELP



9-1-1 Mission Statement

Lackawanna County Department of Emergency Services working with our Municipal Partners, established and maintains an Enhanced 9-1-1 communications system as the primary emergency access portal for public safety services to citizens and visitors to Lackawanna County

About 9-1-1


The Lackawanna County EMERGENCY COMMUNICATIONS CENTER (ECC) is the designated 9-1-1 Center for dispatching emergency medical services within Lackawanna County, as approved by the Lackawanna County Commissioners.

The Lackawanna County Department of Emergency Services (LCDES) is operated and maintained by the Lackawanna County Board of Commissioners. Staffed by professional Public Safety Telecommunicator/Emergency Medical Dispatchers (PST’s), the LCDES provides emergency dispatch and communication services for police, fire, rescue and emergency medical services throughout Lackawanna County, as well as for County and Municipal Emergency Management Agency (EMA) operations.



Text-to-911

Text-to-911 is a service that allows the public to send a text message to 911. Just as in a voice call, the 911 telecommunicator will continue to ask more questions about your emergency – confirming your location, the people involved, and any other details that are important to responders.

How to Send a 911 Text Message

  • Step 1:  Create a new text message or conversation
  • Step 2:  Type 911 in the "To" or "Recipient" field
  • Step 3:  Describe your location: Include the address and municipality (township or borough)
  • Step 4:  Describe the situation: Include what type of emergency help is needed
  • Step 5:  Send the text message

Important Notes About Texting 911

Text-to-911 is an important tool to enhance communications with the public in an emergency, but it has many limitations. It's important to keep these things in mind:

  • A text or data plan is required to place a text to 911.
  • Text-to-911 conversations cannot include more than one person. Do not send your emergency text to anyone other than 911.
  • Do not use abbreviations or emojis.
  • Voice calls are real-time communication and Text-to-911 is not. As with all text messages, text messages to 911 may take longer to receive, may get out of order, or may not be received at all.
  • 911 call takers will not be able to hear any background noise that could help with assisting during the emergency.
  • Location information will be limited to the cell tower that your cell phone is communicating through. A 911 telecommunicator won't automatically know where you are.



Administrative Telephone
DO NOT USE THESE NUMBERS TO REPORT AN EMERGENCY OR REQUEST EMERGENCY ASSISTANCE. DIAL 9-1-1

Voice: 570-307-7300 | Fax: 570-307-7321

Administrative Contacts
Anna Kearney, MSAG Supervisor
Phone: 570-307-7303
Fax 570-307-7321
E-mailContact Me
Jerry Beilman, GIS Supervisor
Phone: 570-307-7356
Fax 570-307-7321
E-mailContact Me
Harold Murphy, Training/QA Supervisor
Phone: 570-307-7309
Fax: 570-307-7321
E-mail: Contact Me


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