Department of Human Services Area Agency on Aging


Department of Human Services Area Agency on Aging

Lackawanna County Area Agency on Aging
Mission Statement

The Lackawanna County Area Agency on Aging’s mission is to serve and protect older adults, act as a resource for families, and enhance opportunities for individuals to be empowered in areas of health and wellness, dignity and independence.

As the local representatives of the Pennsylvania Department of Aging, the AAA implements various programs for older adults and the caregivers throughout Lackawanna County.

The AAA reflects a simple philosophy: to act as advocates for the aging and to serve, protect, enable and empower older adults and persons with disabilities through the provision and continuous improvement of home and community based services.

Find the Best Combination of Prescription Savings for You

People with Medicare – especially those with lower incomes – can find out online how to reduce their prescription costs. The non-profit Access to Benefits Coalition helps seniors or younger persons with disabilities who qualify find ways to save money on their medications. This online service is fast, free and confidential. Click Here to begin saving.


Attorney General Shapiro Warns Consumers of Fake IRS Calls and Scams as Tax Season Gets Underway


HARRISBURG — As tax season gets underway, Attorney General Josh Shapiro is warning consumers about fraudulent calls and scams from criminals impersonating IRS agents – and telling recipients they need to send money right away or risk arrest by the IRS.

“Scam artists are always looking for ways to steal from consumers – and during tax season, impersonating the IRS and trying to scare you into paying them thousands of dollars becomes a popular tactic,”Attorney General Shapiro said. “My Office is here to protect you, help you avoid being scammed, and go after these scammers anywhere we find them.”

One recent victim of the IRS scam is Michelle Albitz, of Barto, Berks County.  Albitz said someone called, said he was from the IRS, that she owed thousands of dollars in back taxes – and that agents were waiting outside her home to arrest her if she did not pay her “tax debt” immediately. Albitz withdrew more than $10,000 from her bank, and as instructed by the thieves, went to retail stores, purchased gift cards – and read the gift card information over the phone to the scam artists.

“I was petrified when someone called me, saying they were from the IRS and demanded money or else I would go to jail,” Albitz said. “They scammed me out of more than $10,000. I learned not to answer the phone — unless I recognize the number. I’m grateful Attorney General Shapiro and his Bureau of Consumer Protection are stepping up to protect consumers like myself.”

Attorney General Shapiro and his Bureau of Consumer Protection offered a series of tips for consumers to help avoid being scammed:

  • The IRS does not use threatening or aggressive calls. A scammer may threaten to involve the police, immigration officers or other law enforcement if you do not pay promptly. The IRS will not do that.
  • The IRS does not initiate contact with taxpayers by email, text or social media, especially contact seeking personal financial information.
  • Do not trust the number you see on your caller ID, even if it appears to be coming from the IRS. Scam artists increasingly use a technique known as spoofing to trick caller ID into thinking the call is originating from a certain phone number.
  • Do not give out personal information over the phone. Do not provide information over the phone, even if the caller claims to be from the IRS or your bank.
  • The IRS does not require taxpayers to use a specific method of payment such as a pre-paid debit card, money order, wire transfer, gift cards or cash.

The Bureau of Consumer Protection recommends an acronym to evaluate unsolicited phone calls or emails:

S: Sudden – The call or email is unexpected;

C: Contact – Scammers will contact you by phone, email or in-person;

A: Act Now – The request will be urgent and assert penalties if you do not act quickly;

M: Money or Information – The scammer will request money or personal information.

Attorney General Shapiro also encouraged consumers to be wary of pursuing tax refund anticipation checks. These offers may seem like quick, easy money, but the companies offering them charge high interest rates and exorbitant fees off the full refund the taxpayer earned.

Pennsylvania consumers who feel they have been victimized by the IRS or other scams should file a complaint with the Office of Attorney General’s Bureau of Consumer Protection by calling 800-441-2555 or emailing .

“With new technologies available like spoofing, it is more important than ever for people to be aware of these scam tactics and know the best way to protect themselves from being victimized,” Attorney General Shapiro said.

Last year, Attorney General Shapiro testified before a U.S. Senate subcommittee on the rising threat to consumers – particularly senior citizens – from spoofed robocalls.  Attorney General Shapiro and U.S. Sen. Bob Casey (D-PA) sent a letter to the FCC, urging it to pass a rule allowing telephone companies to block robocalls and spoofed calls. Earlier, Attorney General Shapiro and 28 other attorneys general filed comments with the FCC urging similar action.  In November, the FCC finalized new rules allowing phone companies to block these calls.

The Melting Pot Intercultural Center

The Melting Pot Intercultural Center came about as an effort to help those seniors in the area that had immigrated from India. Many speak little to no English, had limited access to transportation, and other facilities in the area could not really meet their cultural dietary needs. With the help of Achyut Ashwin Dalsania, Dr. Atul Dalsania, Rajeshkumar Tailor, and Jeanne Hugenbruch they were able to coordinate a joint effort with the Lackawanna County Area Agency on Aging to create a center with the goal of bringing together seniors of different backgrounds.

Caregiver’s America Senior Santa and Home Instead’s Be a Santa to a Senior.

Home Instead and Caregiver’s America donate gifts to Lackawanna County Area Agency on Aging seniors to spread holiday cheer to those in need or isolated for the holidays.  Gifts are delivered to consumers by the LCAAA Care Managers in time for Christmas.














Activities and Menus

Senior Activity Center CalendarSenior Center Menus

APPRISE activities

Medicare “Lunch and Learn”

We know you value your employees and want the best for them and we would like to partner with you to enhance that mission.  The APPRISE Program is engaging an outreach effort to locate soon-to-be retirees and educate them on Medicare and various benefits available, therefore, we are specifically asking you to consider having a Medicare “Lunch and Learn”.

We will do all the work!  The only thing we need from you is space within the company (Conference Room /Board Room) to hold the session.  Please contact Voluntary Action Center APPRISE Program at 570-347-5616 Ext 211






00Outreach worker Howard McIntosh Pix

Howard McIntosh
Area Agency on Aging
Outreach Representative

Area Agency On Aging Outreach Services Worker

Mr. Howard McIntosh is a contracted Lackawanna County Area Agency on Aging Outreach Consultant who serves as a valuable referral resource to older adults living in Lackawanna County. Mr. McIntosh visits local Senior Community Centers throughout the county routinely or by appointment.

The schedule below lists the days and locations when Mr. McIntosh will be available to help older adults with a variety of rent rebate, PACE and LIHEAP paperwork. In addition to his visits to the Senior Centers, Mr. McIntosh is also available, upon request, to make home visits.

Mr. McIntosh will be available from 9 AM‐11 AM at the following sites each month:

  • First Wednesday‐South Side Active Older Adult Community Center
  • First Thursday‐West Side Active Older Adult Community Center
  • Second Friday‐Dunmore Senior Center
  • Third Thursday‐Carbondale Active Older Adult Community Center
  • Third Friday‐Abington Senior Center
  • Fourth Wednesday‐Mid‐Valley Active Older Adult Community Center

Please contact Mr. McIntosh to make an appointment at 570‐904‐7792, or call the Lackawanna CountyArea Agency on Aging office at 570‐963‐6740 with any question you may have regarding this worthwhile

Outreach Senior Center Calendar 2017

Lackawanna County Area Agency On Aging Announces Assistance With Rebate Forms

Mt. McIntosh is available to provide assistance by appointment. 


We will be doing rent rebates for the next few months. This program runs from approximately mid-February through the month of June. It has been extended to December every year for the past eight years but there is no guarantee of that, so it is good to get your application in the mail before the end of June.

In order to file the application for rent rebate you must have your rent certificate filled out by your landlord. If, for some reason, the landlord refuses to fill out the application, we need to file an affidavit telling the Department of Revenue why you think the landlord refused. Your signature on the affidavit has to be notarized. In addition tothe certificate, you need proof of all income from 2015. This includes social security, wages, Railroad retirement, dividends, interest, lottery winnings and so on. We cannot do our portion of the application without this information.

For homeowners, instead of the rent certificate you will need copies of paid property tax receipts for the tax year 2015. Your taxes must be paid up to date in order to file for a rebate. In addition, you will need all of the same income documents as previously described.

Other requirements for filing for rebates in this program are:

  1. 65 or older on December 31, 2015 or
  2. Married to someone 65 or older on December 31, 2015 or
  3. A widow or widower during all or part of 2015 and were age 50 or older on Dec 31, 2015 or
  4. Permanently disabled receiving SSI payments.

Income requirements are:

  1. Renters $15,000 or less with only 50% of Social Security or Railroad retirement income counted
  2. Homeowners $35,000 or less per year
  3. The income amounts are for household annual income


Quality of Life | Range of Services |Stopping Elder Abuse | Financial Help

CDSMP Registration Lackawanna VAC (5.18.17 to 7.6.17)


Lackawanna County Aging Waiver Service Coordination Agencies

Service Coordination Agencies care-manage services for Aging Waiver participants. The Waiver Program offers individuals age 60 and older, a choice of community-based services asan alternative to Nursing Home placement.

To apply for the Aging Waiver program, call the Waiver Enrollment Agency, Maximus, at 1-877-550-4227 or fill out an online application at

LIFE Geisinger

LIFE Geisinger provides additional independence for older individuals

and their caregivers.

Apprise office at the Voluntary Action Center

APPRISE is the State Health Insurance Assistance Program (SHIP) for Pennsylvanians on Medicare. The Pennsylvania Department of Aging created APPRISE to help older Pennsylvanians understand their health insurance options under Medicare and make sound decisions about what is best for them.

Pennsylvania Health Law Project (PHLP)

PHLP is a nationally recognized expert and consultant on access to health care for low-income consumers, the elderly, and persons with disabilities. For more than two decades, PHLP has engaged in direct advocacy on behalf of individual consumers while working on the kinds of health policy changes that promise the most to the Pennsylvanians in greatest need.

Forms & Documentation

Act 169 of 1996
Senior Farmers’ Market Nutrition Program 2018 Eligibility & Proxy Form

2018 Farmers’ Market Nutrition Program
FBI Background Check Transmittal Form
Mandatory Elderly Abuse Form
Electronic Fingerprinting
PACE Application

Administrative Contacts

Jason Kavulich, Director
Phone: 570-963-6740 | Fax: 570-963-6401

Additional information


Area Agency on Aging
200 Adams Avenue, 3rd Floor
Scranton, PA 18503