Department of Human Services Office of Youth and Family Services


Please use either 1-800-932-0313 or 1-570-963-6781 24 hours per day,

7 days per week to report abuse. For emergency assistance dial 9-1-1.

For all other information, please use the appropriate contacts below.


Lackawanna County Office of Youth and Family Services Will ensure child safety and family stability while respecting the rights and dignity of the family group.


Lackawanna County Office of Youth and Family Services will become an agency that practices research based clinical models of intervention.  The agency will provide a full array of services to ensure safety, permanency and well-being of the county’s children through the engagement and empowerment of families.

To report abuse directly to Childline (the State Child Abuse Hotline)  Call 800-932-0313 or Lackawanna County Office of Youth and Family Services at 570-963-6781.  

General inquiries can be sent to our screening unit at the above local number during normal business hours or emailed to:

Lackawanna County Office of Youth and Family Services

Dear Lackawanna County Community

It’s very exciting to announce the kick-off of a new Caregiver Support Group in Lackawanna County.  The goal of the “Parents A Second Time” (PAST) support group is to meet and problem solve, share information, provide support and maintain passion for providing care to children.

Interested agencies can share/post the attached flyer and survey.

Also, if you know older caregivers (grandparents or otherwise) who are raising grandchildren (or other related children) and would be interested in attending one of our groups or getting more information on the Caregiver Support Program services and benefits, please share the attached information and the survey. If you have the ability to gather a sign-up list in your agency, that would be great too.

Surveys and sign-ups can be emailed to Rebecca Munley at

Parents A 2nd Time Support Group Flyer  |  Parent a 2nd Time Survey


Child Abuse Definition









Professionals who come into contact with children are required to report when they have reasonable cause to suspect that a child under the care, supervision, guidance or training of that person or of their agency, institution or organization is an abused child (see the references in this section for Pennsylvania’s definition of Child Abuse). In addition, any person may report suspected abuse, even if the individual wishes to remain anonymous.

Lackawanna County Office of Youth and Family Services accepts calls from the public and professional sources 24 hours per day, seven days per week. Please be advised that calls received after normal business hours, weekends and holidays will be assessed to determine and assess the safety needs of children only– any other inquiries or requests for service will be logged for a worker to process during normal business hours.

To report abuse directly to  ChildLine (the State Child Abuse Hotline)  Call 800-932-0313 or Lackawanna County OYFS at 570-963-6781.

General inquiries can be sent to our screening unit at the above local number during normal business hours 8:00 AM to 5:00 PM, Monday to Friday (please not that general requests will only receive responses during normal business hours) or click here to emailed 24/7.

 Child Abuse Definition.pdf – This is the full definition of Child Abuse contained in the Child Protective Service Law.

Prevent Child Abuse Pennsylvania.  This site provides an excellent and concise overview of mandated reporting and child abuse definitions including faq’s for mandated reporters.


The OYFS Foster Care Unit is always looking for quality individuals to temporarily care for children who cannot currently remain in their homes.  The ideal parent is one looking to be an active team member working with CYS and the child’s caretaker (e.g., parent, guardian, etc.) in providing temporary care to youth as their parents or the youth progresses to a point where they can be safely returned home.  In some instances, foster parents are able to adopt the children in their care when the parents cannot make the changes necessary to keep their child safe. Lackawanna County pays one of the most competitive daily rates in the region for the care of children in the custody of the agency.

Specialized Foster Parent Program

OYFS is developing a specialized foster care program to ensure that whenever possible children with intellectual disabilities and behavioral health issues are treated in a home setting in our community rather than institutional care.  Foster parents in this program will receive additional training and support as well as an enhanced rate to care for this more challenging, but ultimately rewarding, poulation

For additional information on the regular or specialized foster care program please call the agency foster care supervisor, Sharon Roginski at 570-963-6781 ext. 1180 or email her at:


Lackawanna County OYFS actively participates in numerous undergraduate and graduate  internship programs through many local universities and colleges.  Some examples include Social Work, Counseling, Public Administration, and Accounting. For information contact Jennifer Wildermann at 570-963-6781 ext. 1121 or email her at:


We continuously strive to employ the best qualified and totally motivated candidates in the agency.  Please note that Lackawanna County Children and Youth Services is a Civil Service agency and can only hire from the appropriate Pennsylvania State Civil Service list.  While a high score does not guarantee employment, it will likely result in an interview for which the results will determine the appropriateness of employment with our agency.  Please ensure that when you take your test that you check Lackawanna County as a preferred site, otherwise you will not show up on our list.  To schedule a test or view eligibility requirements please visit The Pennsylvania State Civil Service

Commission’s website: For further assistance please contact Pat O’Neill at 963-6781 ext. 1112.

ARTS Engage! is a collaboration of community organizations that are funded to run free or low-cost arts and recreation programs open to all residents of Lackawanna County. At-risk children are able to participate in these programs as a way to help develop positive social skills through the power of the arts. To date fourteen organizations have participated in the ARTS Engage! program and over 2,200 children have been served.

ARTS Engage! is a unique prevention program because it is a youth arts program funded jointly through Office of Youth and Family Services and administered through the Department of Arts and Culture in addition to partnerships with the Sherriff’s Office, Family Court, and the Department of Parks and Recreation.   It is a revolutionary way of addressing how the human services can transform their clients’ lives and allows arts organizations, social service agencies and artists to connect and invest in their communities, share resources and ideas, build audiences and reach the underserved.  The total cost to serve over 1000 children is less than it costs to incarcerate one juvenile making this one of the most cost effective diversion programs available.

Because of the popularity of the program, there is currently limited availability. For information call the ARTS Engage Coordinator, Trina Hoppel at 570-963-6781 ext. 1174 or email at: ARTS Engage!


F.I.R.S.T. – Information and Referral – bringing people and services of Lackawanna County together.  FIRST is a 24-hour, 7-days-a-week program linking people in need of help or information to the appropriate agency.

Home Alone – Is Your Child Ready? – A guide to when it may be appropriate to leave a child home alone from Allegheny Department of Human Services.

Statewide Adoption Network (SWAN).  This is Pennsylvania’s centralized information center regarding adoption.  Included on this site are profiles of youth who are waiting to be adopted by the right person(s), adoption forms, and post adoption services for adoptive parents needing support after the adoption has been finalized.

Community Services Housing Programs.  A guide from United Neighborhood Centers of Northeastern PA explaining options available to residents seeking or wishing to maintain housing.


William Browning, Executive Director


123 Wyoming Ave., Foor 4
Scranton, PA  18503

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