Human Services

The mission of the Lackawanna County Department of Human Services is to facilitate and support the development, coordination, and delivery of human services to County residents. The department utilizes their categorical program agencies to implement services that prevent, reduce or alleviate human service related issues, which affect an individual’s quality of life.

Following are the departments and offices, which comprise the human service system in Lackawanna County: Lackawanna County Area Agency on Aging, Lackawanna County Children & Youth Services, Lackawanna-Susquehanna Office of Drug & Alcohol Programs, Lackawanna-Susquehanna Behavioral Health / Intellectual Disabilities / Early Intervention Program, Lackawanna County Child Care Information Services, Lackawanna County Special Services (Homeless Assistance Programs, Human Services Development Fund, Center for Family Engagement).

Assistance available for renters and homeowners affected by COVID-19 economic slowdown

The Lackawanna County Area Agency on Aging will Distribute Vouchers for the Senior Farmers Market Nutrition Program (SFMNP)

Senior Farmers Market Nutrition Program fillable PDF Application

Senior Farmers Market Nutrition Program Mail-in Application

Department of Health Warns of Scam Targeting WIC Recipients

Food Safety Tips for Shopping at a Farmer’s Market

Safe Practices at Farmer’s Markets amid COVID-19

PA Council on Aging Releases Findings from Survey of Older Adults During Pandemic

Protect Yourself From Coronavirus Scams and Fraud

Human Services Secretary Encourages All Pennsylvanians to Help Report Child Abuse Amidst COVID-19 Public Health Crisis

 The Department of Human Services Support Hotline


The Department of Human Services (DHS) today announced the launch of a Statewide Support & Referral Helpline staffed by skilled and compassionate staff who will be available 24/7 to assist Pennsylvanians struggling with anxiety and other challenging emotions due to the COVID-19 emergency and refer them to community-based resources that can further help to meet individual needs.

The toll-free, round-the-clock support line is officially operational.

The number to call is 1-855-284-2494

For TTY, dial 724-631-5600

Quick and Easy Survey for all Pennsylvanians…


The Pennsylvania Department of Human Services has created the “Access to Food Survey.” This survey will give better understanding to the Department and sister-agencies to address the needs of residents across the commonwealth.

Please Share/Tag this post to all of your close Pennsylvanians

Protect Yourself From Coronavirus Scams and Fraud

Human Services Secretary Encourages All Pennsylvanians to Help Report Child Abuse Amidst COVID-19 Public Health Crisis

County’s Youth & Family Services Office Operations Brief

The Office of Youth and Family Services will continue to do all regulatory requirements, including Child Abuse and Neglect Investigations, as well as assessing safety of High Risk cases.

Reports of child abuse and neglect can be made directly to the ChildLine Number, 1-800-932-0313.

Requests for in-person reports can be made to the general OYFS number 570-963-6781, and they will be triaged for a response.

As per the State DHS Office of Children Youth and Families, mandated reporters are encouraged to report electronically via the Child Welfare Portal All others can continue to call the general OYFS number 570-963-6781.

Lackawanna County Pharmacy Delivery List

Grocery Stores Delivery List


Dear Elder Justice Colleagues,

The FTC is disseminating information about a scam where scammers are trying to get social security numbers and money. The scammers claim the consumer’s social security number was linked to a crime, and directed the consumer to withdraw money from their bank account.

Please tell people in your community about this scam. Let them know the calls are fake. No one should respond to an unexpected call about their social security number, even if the caller ID says “SSA” or displays 1-800-772-1213, the SSA’s phone number. If you’re worried about a call that claims to be from SSA, call the SSA at 1-800-772-1213.

Below is a recent FTC blog post about the scam. You can help by forwarding the post, or linking to the original at

Fake calls about your SSN

December 12, 2018

by Jennifer Leach

Acting Associate Director, Division of Consumer and Business Education, FTC

The FTC is getting reports about people pretending to be from the Social Security Administration (SSA) who are trying to get your Social Security number and even your money. In one version of the scam, the caller says your Social Security number has been linked to a crime (often, he says it happened in Texas) involving drugs or sending money out of the country illegally. He then says your Social is blocked – but he might ask you for a fee to reactivate it, or to get a new number. And he will ask you to confirm your Social Security number.

In other variations, he says that somebody used your Social Security number to apply for credit cards, and you could lose your benefits. Or he might warn you that your bank account is about to be seized, that you need to withdraw your money, and that he’ll tell you how to keep it safe.

But all of these are scams. Here’s what you need to know:

  • The SSA will never (ever) call and ask for your Social Security number. It won’t ask you to pay anything. And it won’t call to threaten your benefits.
  • Your caller ID might show the SSA’s real phone number (1-800-772-1213), but that’s not the real SSA calling. Computers make it easy to show any number on caller ID. You can’t trust what you see there.
  • Never give your Social Security number to anyone who contacts you. Don’t confirm the last 4 digits. And don’t give a bank account or credit card number – ever – to anybody who contacts you asking for it.
  • Remember that anyone who tells you to wire money, pay with a gift card, or send cash is a scammer. Always. No matter who they say they are.

If you’re worried about a call from someone who claims to be from the Social Security Administration, get off the phone. Then call the real SSA at 1-800-772-1213 (TTY 1-800-325-0778). If you’ve spotted a scam, then tell the FTC at


Information and Resources

Lackawanna County H.S. Plan SFY 2012-13

Appendix A & C- Lackawanna County H S Plan SFY 2012-13-Assurance of Compliance | Appendix B.xls

Appendix D – Attachment #1 – Focus Groups

Appendix D – Attachment #2 – Profile of LS Residents in CSSH

Appendix D – Attachment #3 – RTF Services for Children & Adolescents

Appendix E – Lackawanna Susquehanna ODAP 2012 Needs Assessment

Human Services Coordinated Plan / Fiscal Year 2012-2013

Coord. Plan 12-13-Public Hearing Legal Notice-Oct.9 2012

Public Hearing – CFE Minutes

Administrative Contacts

William Browning
Human Services Director
Phone: 570-963-6790
Fax: 570-963-6658
E-mail: [email protected]


123 Wyoming Ave., Floor 3
Scranton, PA 18503

7,708 total views, 1 views today